How do I make the digitizer’s output compatible with my software?
The SuperSet Menu (the plastic menu strip in the lower
left corner of the tablet) is used to change the digitizer’s
operating characteristics to match those required by different
application programs running on your computer. For your convenience
the the User's Manual contains a list of applications with SuperSet
codes. If your particular application isn’t listed and you know the
output characteristics the software requires, consult the list of
SuperSet codes with output characteristics also provided in the the
User's Manual.
What is the purpose of the Custom Configuration Menu?
If there is no SuperSet code that matches the needs of
your software, you can use the Custom Configuration Menu to custom
select a unique set of configuration choices. See the User's Manual
for directions on using this feature.
My digitizer is emitting a series of strange beeps. What
should I do?
Make sure your stylus/cursor is connected tightly. Reset
the digitizer. If these actions do not correct the problem, check
the User's Manual for a chart of diagnostic tones and what they mean
or call GTCO Technical Support.
I moved my digitizer and now it doesn't work. What should I
do?
Check the connections. Be sure that the I/O cable (the
cable running from the computer serial port to the digitizer) is
connected on both ends. If all cables appear to be properly
attached, reset your digitizer and listen for the tones. If you hear
anything other than the four Success tones, consult the User's
Manual for assistance. Also, be sure you have selected the correct
serial communications port in your software application.
I have a separate power supply for my Roll-Up---do I really need
to use it?
Yes. Although the Roll-Up does get some power from the
computer, the external power supply is needed to ensure a constant
power source. This is especially true if you are using the digitizer
with a laptop computer.
Why do I get dead spots and areas where the stylus/cursor jumps
around?
There are a few possibilities:
Pencil Marks.
Pencil marks contain graphite. Graphite is a conductor and will
interfere with proper functioning of the digitizer. Erase any
pencil marks from the tablet. If the plans or paper resting on the
tablet have pencil marks, remove the plans and see if this action
corrects the problem.
Objects in contact with the
digitizer. Be sure there are no metal objects (such as
staples) on or below the digitizer. A Roll-Up cannot be used
effectively on a metal surface. Be sure there are no electronic
devices (such as a monitor, phone, radio, or even a keyboard) on
the digitizer tablet because these devices can cause interference.
Dirt or film build up. The
digitizer should be clean and dry. Clean the digitizer with a mix
of isopropyl alcohol and water.
Static electricity. Try to
ground yourself before using the digitizer. If the air is very
dry, try using a humidifier. An anti-static air spray and/or
grounding floor mat may also help. Clothing made of synthetic
fabric also creates a lot of static electricity. If static is a
problem, you may want to minimize how much synthetic material you
are wearing.
Cuts or slices in the tablet.
Cuts or slices in the tablet may result in dead spots. If
you believe your tablet is damaged in this way, call GTCO
Technical Support.
Does it matter what order I plug the stylus/cursor, power supply
and I/O cable in?
Yes. First connect the stylus/cursor and then the
separate power supply if you have one. Next, connect the I/O
cable. The digitizer will emit the four Success tones when you
connect the external power supply. There is no specific order for
disconnecting the components.
Can I extend my I/O cable (digitizer to computer's serial
communications port)?
Yes. The easiest way to do this is to extend the side of
the cable with the RS232-C connector. You can purchase a connector
and an extra length of standard "RS232-C straight through" cable
from many local electronics stores. The maximum recommended total
cable length (including all parts and extensions) is 25 feet.
Can I use my Roll-Up with the QuikRuler?
Very likely, yes. Look on the back of your Roll-Up and write down
the "Software" you have. The Software (or firmware) code will look
something like this: "J1.3". To find out if your Roll-Up will work
with the QuikRuler, call GTCO Technical Support with this code. |