| Roll-Up II |
| How do I make the digitizer’s output compatible with my software? The SuperSet Menu (the plastic menu strip in the lower left corner of the tablet) is used to change the digitizer’s operating characteristics to match those required by different application programs running on your computer. For your convenience the Help File contains a list of applications with SuperSet codes. If your particular application isn’t listed and you know the output characteristics the software requires, consult the list of SuperSet codes with output characteristics also provided in the Help File. What is the purpose of the Custom Configuration Menu? If there is no SuperSet code that matches the needs of your software, you can use the Custom Configuration Menu to custom select a unique set of configuration choices. See the Help File for directions on using this feature. My digitizer is emitting a series of strange beeps. What should I do? Make sure your stylus/cursor is connected tightly. Reset the digitizer. If these actions do not correct the problem, check the Help File for a chart of diagnostic tones and what they mean or call GTCO Technical Support. I moved my digitizer and now it doesn't work. What should I do? Check the connections. Be sure that the I/O cable (the cable running from the computer serial port to the digitizer) is connected on both ends. If all cables appear to be properly attached, reset your digitizer and listen for the tones. If you hear anything other than the four Success tones, consult the Help File for assistance. Also, be sure you have selected the correct serial communications port in your software application. I have a separate power supply for my Roll-Up II---do I really need to use it? Yes. Although the Roll-Up II does get some power from the computer, the external power supply is needed to ensure the digitizer has a constant power source. This is especially true if you are using the digitizer with a laptop computer. Why do I get dead spots and areas where the stylus/cursor jumps around? There are a few possibilities: Pencil Marks. Pencil marks contain graphite. Graphite is a conductor and will interfere with proper functioning of the digitizer. Erase any pencil marks from the tablet. If the plans or paper resting on the tablet have pencil marks, remove the plans and see if this action corrects the problem Objects in contact with the digitizer. Be sure there are no metal objects (such as staples) on or below the digitizer. A Roll-Up cannot be used effectively on a metal surface. Be sure there are no electronic devices (such as a monitor, phone, radio, or even a keyboard) on the digitizer tablet because these devices can cause interference. Dirt or film build up. The digitizer should be clean and dry. Clean the digitizer with a mix of isopropyl alcohol and water. Static electricity. Try to ground yourself before using the digitizer. If the air is very dry, try using a humidifier. An anti-static air spray and/or grounding floor mat may also help. Clothing made of synthetic fabric also creates a lot of static electricity. If static is a problem, you may want to minimize how much synthetic material you are wearing. Cuts or slices in the tablet.
Cuts or slices in the tablet may result in dead spots. If you
believe your tablet is damaged in this way, call GTCO Technical
Support. |