Will this digitizer work with Windows 98/NT/W2K/XP?
Yes. You may also need one of our TabletWorks drivers.

What is the difference between a Roll-Up II and Roll-Up III?
The Roll-Up III has the built-in USB port. The Native USB connectivity allows power to be supplied via the USB port. Installation is quick and easy—Wintab applications use the Roll-Up III with our TabletWorks drivers. For non Wintab applications, the Roll-Up III will be restricted to serial connection setup through SuperSet Menu or Custom Configuration Menu.

Does the Roll-Up III support cordless transducers?
No, the Roll-Up III can only be used with the corded type transducers.

How do I make the digitizer’s output compatible with my software?
The SuperSet Menu (the series of menu boxes in the lower left corner of the tablet) is used to change the digitizer’s operating characteristics to match those required by different application programs running on your computer. For your convenience the Help Files contain a list of applications with SuperSet codes. If your particular application isn’t listed and you know the output characteristics the software requires, consult the list of SuperSet codes with output characteristics also provided in the Help Files.

What is the purpose of the Custom Configuration Menu?
If there is no SuperSet code that matches the needs of your software, you can use the Custom Configuration Menu to custom select a unique set of configuration choices. See the Help Files for directions on using this feature.

My digitizer is emitting a series of strange beeps. What should I do?
Make sure your stylus/cursor is connected tightly. Reset the digitizer. If these actions do not correct the problem, check the Help File for a chart of diagnostic tones and what they mean or call GTCO CalComp Technical Support.

I moved my digitizer and now it doesn't work. What should I do?
Check the connections. Be sure that the I/O cable (the cable running from the computer serial port to the digitizer or the USB cable between digitizer and computer) is connected on both ends. If all cables appear to be properly attached, reset your digitizer using the appropriate Super Set code and listen for the tones. If you hear anything other than the four Success tones, consult the Help Files for assistance. Also, be sure you have selected the correct serial communications port in your software application

I have a separate power supply for my Roll-Up III---do I really need to use it?
Yes. If the Roll-Up III connects via serial port, the external power supply is needed to ensure the digitizer has a constant power source. This is especially true if you are using the digitizer with a laptop computer. The power supply is not needed if the Roll-Up III connects via USB port.

What is the specification for the Roll-Up III power supply?
9 VDC, 1 Amp with center positive plug.

Why do I get dead spots and areas where the stylus/cursor jumps around?
There are a few possibilities: Pencil Marks. Pencil marks contain graphite. Graphite is a conductor and will interfere with proper functioning of the digitizer. Erase any pencil marks from the tablet. If the plans or paper resting on the tablet have pencil marks, remove the plans and see if this action corrects the problem.
Objects in contact with the digitizer. Be sure there are no metal objects (such as staples) on or below the digitizer. A Roll-Up cannot be used effectively on a metal surface. Be sure there are no electronic devices (such as a monitor, phone, radio, or even a keyboard) on the digitizer tablet because these devices can cause interference.
Dirt or film builds up. The digitizer should be clean and dry. Clean the digitizer with a mix of isopropyl alcohol and water on a soft cloth. DO NOT apply liquid directly on digitizer surface.
Static electricity. Try to ground yourself before using the digitizer. If the air is very dry, try using a humidifier. An anti-static air spray and/or grounding floor mat may also help. Clothing made of synthetic fabric also creates a lot of static electricity. If static is a problem, you may want to minimize how much synthetic material you are wearing.
Cuts or slices in the tablet. Cuts or slices in the tablet may result in dead spots. If you believe your tablet is damaged in this way, call GTCO CalComp Technical Support.

Does it matter what order I plug the stylus/cursor, power supply and I/O cable in?
Yes. For serial connection: First connect the stylus/cursor and then the separate power supply if you have one. Next, connect the I/O cable. The digitizer will emit the four Success tones when you connect the external power supply. There is no specific order for disconnecting the components. For USB connection: connect the transducer before the USB cable. There is no specific order for disconnecting the components.

Can I extend my I/O cable (digitizer to computer's serial communications port)?
Yes. For serial connection: The easiest way to do this is to extend the side of the cable with the RS232-C connector. You can purchase a connector and an extra length of standard "RS232-C straight through" cable from many local electronics stores. The maximum recommended total cable length (including all parts and extensions) is 25 feet. For USB connection: USB cable should not be longer than 15’.

Can I use my Roll-Up III with the older QuikRuler?
Yes. Connect the QuikRuler the same way as with the Roll-Up II using Interface Module and interface cable provided with the QuikRuler, or call the GTCO Sales Department or your local GTCO Dealer for more information about the QuikRuler Legacy Kit.